Refund policy

Returns, Replacements & Damaged Items Policy

Due to the nature of our monthly mail club and limited-edition items, all sales are final. We do not offer refunds, returns, or exchanges for subscription shipments once they have been processed and mailed.

Missing or Damaged Items

If your envelope arrives with an item missing or damaged, please contact us on the same day your package is marked as delivered according to the tracking information.

Be sure to include:

Your order number

A description of the issue

Clear photos of any damaged items (if applicable)

We are always happy to review the situation and work with you to find a solution when notified promptly.

Unfortunately, if we are contacted after the delivery date, we may not have enough information available to verify the issue. In those cases, we are unable to offer a replacement.

To protect our small business from fraudulent claims, we maintain a replacement-only policy for verified missing or damaged items. Refunds will not be issued for delivered orders. We appreciate your understanding and support as we work to provide a fair experience for all members of the Sending Love Studios Mail Club.

 

Shipping Delays

We do our best to get every envelope on its way as quickly as possible. Once an order has been shipped, delivery times are determined by the postal carrier. While delays are uncommon, we cannot guarantee delivery dates and are not responsible for delays caused by postal services, customs processing, weather conditions, or other factors beyond our control.